Privacy Policy

Last updated: 6 August 2026

Encore is a tour-management application for macOS, operated by Six Creative Co ("Encore", "we", "us"). This policy explains what we collect, why we collect it, and what control you have over it.

1. Information we collect

Account information

When you create an Encore account we collect your email address, your display name, and an optional phone number. If you sign in with Google, we receive your email address, name and profile picture from Google. Passwords for email accounts are handled by Google Firebase Authentication and are never visible to us.

Tour data you create

Encore stores the content you enter so it can sync across your devices and your crew. This includes:

• Tours, shows, venues and schedules
• Itinerary items, flights and hotel bookings
• Crew members, their roles and contact details
• Contacts and venues saved to your database
• Guest lists, set lists and personal notes
• Production documents, gear lists, input lists and stage plots

Where you add another person's details, such as a crew member, a contact or a guest, you are responsible for having a proper basis to share that information with us.

Technical information

We collect a device push-notification token if you enable notifications, and basic diagnostic information needed to keep the service running and secure. We do not collect advertising identifiers, and we do not use analytics SDKs that profile you.

2. How we use your information

• To run the app: storing, syncing and displaying your tours across your devices and crew.
• To authenticate you: signing you in and keeping your account secure.
• To notify you: sending invitations, schedule-change alerts and other notifications you have enabled.
• To support you: responding when you contact us for help.
• To protect the service: detecting abuse, and meeting legal obligations.

We do not use your tour data to train machine-learning models, and we do not share it with advertisers.

3. Service providers

Encore relies on a small number of third parties to operate. Each receives only what it needs:

• Google Firebase (Google LLC): authentication, database, file storage, push notifications and abuse prevention. This is where your account and tour data is stored.
• Google Sign-In (Google LLC): only if you choose to sign in with Google.
• Flight data provider: when you look up a flight, we send the flight number and date to retrieve its schedule. No personal information is sent.
• Visa requirement provider: when you use the visa checker, we send a nationality and destination country. This is not linked to your identity.

We do not sell or rent personal information to anyone, and we do not permit our providers to use your data for their own purposes.

4. Payments

Ticketing and payment features are not active in the current release of Encore. If you purchase a subscription through the Mac App Store, the transaction is handled entirely by Apple. We never receive your payment card details. Should payment processing be introduced in a future release, this policy will be updated before those features become available.

5. Data sharing within a tour

Encore is collaborative. When you invite someone to a tour, they can see the tour content you have shared with them, at the visibility level you assign. When you accept an invitation, the tour owner can see your name and email. Removing a person from a tour removes their access going forward.

6. Data retention

We keep your data for as long as your account is active. When you delete your account, we delete your profile, the tours you own and their associated content, your contacts and venues, and your crew memberships on other tours. Backups are cycled out on a rolling basis and are fully purged within 30 days.

7. Your rights and choices

• Access and correction: you can view and edit your data at any time inside the app.
• Deletion: go to My Account → Danger Zone → Delete Account. This permanently removes your account and the data you own. It cannot be undone.
• Export: you can export tours, itineraries and schedules as PDFs from the Export screen.
• Notifications: you can turn push notifications off at any time in your system settings.

Depending on where you live, you may have additional rights, including the right to object to processing, to request a portable copy of your data, or to complain to a data-protection regulator. Email support@encore-app.com and we will help.

8. Security

Data is transmitted over encrypted connections and stored on Google Cloud infrastructure with access controls limiting who can read what. Access to production data is restricted to the people who need it to operate the service. No system is perfectly secure, but we take this seriously and will notify affected users promptly if a breach materially affects them.

9. International transfers

Encore is operated using Google Cloud infrastructure, and your data may be processed in countries other than your own. Where required, transfers are made under appropriate safeguards such as standard contractual clauses.

10. Children

Encore is a professional tool and is not directed at children. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with information, contact us and we will remove it.

11. Changes to this policy

If we make a material change we will update the date at the top of this page and, where the change is significant, notify you in the app or by email before it takes effect.

12. Your rights under New Zealand law

Encore is operated from New Zealand and this policy is governed by the Privacy Act 2020. You have the right to ask what personal information we hold about you, to ask us to correct it, and to have that request dealt with within 20 working days. Requests are free.

If you are not satisfied with how we handle a privacy request, you may complain to the Office of the Privacy Commissioner at privacy.org.nz.

13. Contact

Questions, requests or complaints: support@encore-app.com.

Six Creative Co · [REGISTERED BUSINESS ADDRESS]